Engageware Alternatives

If you're looking for a replacement for Engageware, Ada is a top contender. Ada is an AI-powered customer service automation platform that uses AI-driven customer service to answer more than 70% of customer questions. The platform spans multiple languages and engagement channels, and is used in e-commerce, fintech, and SaaS. With features like automated resolution measurement and AI coaching, Ada can help companies cut operational costs while improving customer satisfaction.

Another good candidate is Verint, which offers a broader CX automation platform. Verint's modular architecture lets companies add new features as needed, and it includes tools like Da Vinci AI, Engagement Data Hub and Channel Automation. The platform is designed to automate and optimize customer interactions while reducing costs, making it a good choice for contact centers trying to improve CX.

If you prefer a more conversational interface, check out boost.ai, an enterprise-scale conversational AI platform. The service uses AI chat and voice bots to offer personalized interactions and handle high volumes of traffic. With features like generative AI for creative responses and omnichannel consistency, boost.ai is designed to boost self-service rates and keep interactions high quality on many different channels.

Last, Haptik has a Conversational CRM that uses Generative AI for customer lifecycle management. With tools for fast support, personalized buying guidance and intelligent analytics, Haptik helps companies improve customer satisfaction and operational efficiency. The platform spans multiple channels for engagement and offers enterprise-grade security, so it's a good fit for retail and fintech.