Question: How can I implement a proactive customer care strategy that anticipates and resolves issues before they escalate?

To build a proactive customer care strategy that finds and fixes problems before they become problems, several AI-powered tools can help. Netomi is an enterprise-grade AI-powered customer service and support platform that offers customers a superior experience across all touchpoints. It combines real-time omnichannel intelligence, generative AI, and proactive, predictive, and preemptive care. The platform has been used to transform customer experience, with a 50% increase in support team capacity, 90% resolution rate, and 50% reduction in support costs.

Another top contender is DigitalGenius, an AI-powered customer service automation platform for ecommerce. It offers immediate care and personalized answers through conversational and visual AI. The platform is strong in proactive AI that can find and fix customer problems before they ever contact a company. It also includes analytics and reporting tools to track AI performance and fine-tune results, helping ecommerce businesses grow and improve customer experience.

Forethought is another top platform that automates routine tasks and improves resolution rates. It includes tools like Solve for automated responses, Triage for evaluating customer intent, and Assist for AI-generated ticket summaries. The platform integrates with popular helpdesks and is designed to optimize workflows and lower support costs, with an average return on investment of 15x and a 40% average reduction in First Response Time.

For a more lightweight option, check out Airkit.ai eCommerce. This platform provides a codeless AI-powered customer service solution that resolves 90% of customer inquiries 24/7. It includes proactive issue detection and resolution, hyper-personalized conversations, and compliance with industry regulations. It's fast to set up and requires no coding skills, making it a great option for eCommerce businesses looking to improve their customer experience.