Question: I'm looking for a solution that uses AI to improve customer satisfaction and reduce support costs - do you know of any options?

One of the top options is Forethought, an AI-powered customer support system that automates mundane work to boost resolution rates and lower support costs. It includes tools like Solve for automated responses, Triage for assessing intent, Assist for AI-generated ticket summaries, and Discover for optimizing workflow. Forethought can link to popular helpdesks like Zendesk, Salesforce and ServiceNow, so it's a good fit for e-commerce, SaaS and FinTech companies.

Another option is Ada, which uses AI to automate more than 70% of customer service interactions. Ada can link to existing knowledge bases and provide personalized responses in multiple languages. Among its features are voice and email automation, AI coaching and the ability to expand to multiple communication channels on the web, mobile, social, SMS and phone. Ada customers have reported a 2x increase in automated resolution rate and $2.7 million in annual savings.

If you want a more advanced AI-powered customer service system, check out Netomi. Netomi automates support work across multiple touchpoints, including email, chat, messaging, SMS, social and voice. It offers real-time omnichannel intelligence, generative AI and goal-driven AI solutions. Netomi can integrate with CRM and other business systems and has shown success in increasing support team capacity and lowering support costs.