Medallia Alternatives

Uses machine learning to extract key insights from every interaction, spotting trends and prioritizing actions to drive customer loyalty and employee engagement.
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Qualtrics

If you're looking for a Medallia alternative, Qualtrics is a top choice. The company's experience management platform is designed to use AI to offer insights from customer, employee and market research. The platform includes features like Conversational Feedback, Manager Assist and Text Analytics Insights & Recommendations to help companies gather and analyze data to improve customer and employee experiences.

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InMoment

Another option is InMoment, which is geared toward giving you a better view of the customer journey through the combination of AI-powered surveys, reputation management and digital listening. It also offers advanced analytics and advisory services to help teams take targeted actions to improve the customer experience, according to industry analysts like Gartner and Forrester.

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Culture Amp

If you're looking for a more narrow focus on employee experience, Culture Amp is an all-in-one platform that uses generative AI to turn employee feedback into intelligence. It includes employee engagement surveys, performance management tools and personalized development programs to help improve innovation, customer satisfaction and profitability for companies.

These platforms are all strong Medallia alternatives, each with its own strengths that can help companies improve their customer and employee experiences through data insights.

More Alternatives to Medallia

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Medallia

Uncovers critical insights from every interaction, providing a single source of truth for businesses to drive meaningful change and improve experiences.

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Verint

Modular, future-proof platform integrates multiple AI models to enhance customer engagement and business results, with flexible architecture for seamless integration.

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Pulse Insights

Delivers nuanced customer insights through contextual microsurveys, omnichannel collection, and AI-driven analysis, enabling data-driven actions and personalized experiences.

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Enterpret

Aggregate customer feedback from multiple sources, analyze with adaptive AI models, and uncover actionable insights to inform product development decisions.

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CustomerIQ

Automatically extracts and analyzes customer feedback from multiple sources, providing actionable insights to drive revenue and inform product decisions.

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Genesys Cloud CX

Unify customer and employee experiences across touchpoints with AI-driven omnichannel engagement, automation, and end-to-end journey management.

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Perceptyx

Unlock employee insights and drive business results with AI-powered analytics, transforming complex data into actionable insights for meaningful change.

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Monterey AI

Automates collection, analysis, and action on customer feedback from various data sources, enabling data-driven decisions and optimized product development.

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SurveySparrow

Engage customers in real-time, gather intelligent insights, and take data-driven actions with AI-powered conversational surveys and automations.

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inFeedo

Engage and enable workforces with continuous listening, AI feedback resolution, and instant employee support, improving talent retention and HR productivity.

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Contentsquare

Uncover hidden opportunities to boost conversion, retention, and customer satisfaction with AI-powered insights and automated data capture across web and apps.

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Cresta

Analyzes every conversation to extract insights and best practices, providing real-time guidance and automation to improve contact center operations and drive business results.

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Quest Labs

Personalize in-app experiences with AI-powered segmentation, generating customized UI, text, and images at scale without requiring engineering resources.

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Quiq

Delivers personalized, accurate customer support through AI-powered assistants, mirroring human-like responses and enabling efficient, asynchronous conversations across multiple channels.

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MoEngage

Personalize omnichannel marketing efforts with AI-optimized interactions, maximizing ROI and delivering tailored customer experiences across multiple touchpoints.

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EdgeTier

Monitors customer conversations in real-time, spotting problems and offering advice to improve agent performance and customer satisfaction.

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Anecdote

Uncover actionable insights from customer feedback across multiple sources, including reviews, messages, and social media, to inform data-driven product development and decision-making.

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Iterate

Unifies customer insights across teams, providing a single platform for gathering and analyzing feedback to inform customer-centric decision making.

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Sauce

Automates actionable customer insights in under 5 minutes, surfacing key trends and issues through AI clustering, and prioritizing feedback by customer attributes.

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Quantum Workplace

Amplify employee engagement and performance insights with AI-driven tools, empowering leaders to understand and influence employee experiences and drive business success.

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Reputation

Aggregates internal and external data from hundreds of sources, providing a comprehensive view of a brand and predicting consumer expectations with AI-driven insights.