Question: Do you know of a tool that provides role-based reporting and insights to help teams take action on customer and employee experiences?

If you're looking for a tool that offers role-based reporting and insights to help teams act on customer and employee experiences, Medallia is a good option. The company offers an enterprise information retrieval system that's designed to help companies improve customer, contact center, employee and digital experiences. With tools like AI analytics, role-based reporting and integration with other systems, Medallia can help companies understand their customers and employees better and build loyalty and engagement.

Another contender is Qualtrics, which offers insights across customer, employee and market research using AI. Its product lines include Customer Experience, Employee Experience and Strategy & Research, with tools like Conversational Feedback, Manager Assist and Text Analytics Insights. The company's platform is designed to help companies capture and analyze data, streamline care journeys and improve employee engagement, all while maintaining enterprise-grade compliance and security.

If you're looking for a more specialized employee experience tool, Perceptyx captures and analyzes employee feedback to turn it into actionable insights and measurable business results. It offers customizable surveys and visualization tools to help organizations understand their workforce and build a culture of continuous improvement. Perceptyx aims to amplify employee engagement, improve retention and drive business success through strategic insights and a thriving workplace.

Last, InMoment offers an integrated customer experience solution that uses AI to collect and link experience data from multiple sources. It includes AI-powered surveys, reputation management and advanced analytics to offer deeper insights and unify omni-channel experiences. The platform enables teams to take targeted actions to address individual and repeat experience problems, making it a good option for improving customer experience and driving business results.