If you're looking for a product that uses AI to analyze customer feedback and figure out where to improve products, Anecdote is a good choice. This customer feedback analytics service provides real-time insights by monitoring and analyzing feedback from various sources like App Store reviews, support messages, surveys and social media. It uses its own Natural Language Processing Engine to spot bugs, sentiment shifts and areas for improvement, and is geared for global customer-centric teams.
Another good option is Enterpret, which consolidates and analyzes customer feedback with adaptive AI models. It combines data from different sources like social media, sales calls, support tickets and community forums to provide detailed insights into product growth. Enterpret features include a customizable unified feedback taxonomy, semantic search and integration with different feedback channels, so it can help you improve your customer-centric efforts.
If you need to get feedback analyzed faster, check out Sauce, an AI-powered service that automates the gathering and analysis of customer feedback. It uses sophisticated AI clustering technology to spot important trends in feedback, and integrates with services like Slack, Intercom and Zendesk. Sauce is good for improving product adoption and reducing churn by quickly addressing customers' top problems.
Last, CustomerIQ is an AI-powered platform for marketing and product teams to gather, analyze and quantify customer feedback. It integrates with a wide range of services like Slack, Hubspot and Zendesk, and includes AI-powered highlight extraction and filtering. The service lets teams see what customers are asking for, complaining about and liking, and can help them analyze customer feedback and generate revenue with data-driven decisions.