If you're looking for a CustomerIQ alternative, Sauce is definitely worth a look. Sauce automates customer feedback collection and analysis, delivering insights in under 5 minutes. It integrates with Slack, Intercom and Zendesk, and you can upload historical data in CSV format. Features include real-time clustering, customer attribute segmentation, and SOC2 compliance.
Another top alternative is Enterpret. This platform aggregates and analyzes customer feedback from a variety of sources, including social media and support tickets, with adaptive AI models. Enterpret offers detailed insights and a custom unified feedback taxonomy, advanced semantic search, and an intuitive analytics interface. It's popular with product development teams that want to improve customer feedback processes and get more accurate insights.
Iterate is another option. It aggregates customer feedback across product, marketing and sales teams with tools like an AI-powered Research Assistant for sentiment analysis and filtering and segmentation. Iterate integrates with tools like HubSpot and Braze, and offers a 14-day free trial. That makes it a good option for companies large or small that want to better manage feedback and make customer-centric decisions.
If you're on a budget, Canny is a scalable and secure customer feedback management tool. Canny collects feedback from a variety of sources, including Autopilot and other customer support tools, and uses AI-powered tools like Feedback Discovery to prioritize feature requests. It integrates with project management tools like Jira and Asana, so you can build products that are more focused on customers.