Dynamics 365 Alternatives

If you're looking for a Dynamics 365 alternative, Salesforce is a top choice. The AI-infused CRM software spans marketing, sales and service teams, with tools like Einstein 360 to see customers in a single view and AI Copilot to build relationships and generate content. Its Data Cloud and Tableau Pulse for real-time analytics can help you deliver better customer experiences and keep employees productive.

Another alternative is Freshworks, which offers a collection of business software products for customer service, IT and sales. Freshworks includes products like Freshdesk, Freshservice and Freshsales that offer generative AI, omnichannel support and automation to make operations more efficient. The company promises to boost productivity and engagement with personalized support across multiple touchpoints.

For salespeople trying to get better results, People.ai offers a data platform that automates the recording of prospect and customer activity. It integrates with tools you already use like Salesforce and Microsoft Dynamics 365 Sales, then uses AI to provide insights that help you make data-driven sales decisions and run sales operations more efficiently.

Last, Kustomer offers an all-in-one CRM designed to improve customer service with omnichannel messaging, AI-powered automations and proactive support. The company promises to boost agent productivity and customer satisfaction while lowering operational costs with flexible pricing starting at $89 per user/month.