Question: I'm looking for a customer service platform that can help me reduce inbound support volume and improve agent efficiency.

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Ada

Ada is an AI-powered customer service automation platform that replaces traditional scripted chatbots. It can automate more than 70% of customer service requests, tapping into existing knowledge bases and other business system data. Features include voice and email automation, multilingual support, automated resolution measurement, AI coaching and support across web, mobile, social, SMS and phone channels. Ada's flexibility and scalability make it a good fit for many industries, helping companies cut costs and improve customer satisfaction.

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Zendesk

Another top contender is Zendesk, all-in-one customer service software that uses AI to personalize interactions across many touchpoints. Zendesk's AI Agents work in conjunction with human agents, with features like AI-powered Workforce Management, AI-based Quality Assurance and Personalization integrations. The company's software is for companies of all sizes, with a scalable and customizable design for customer service operations and an average return on investment of 286% over three years.

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Kustomer

Kustomer is a full-featured CRM platform that includes omnichannel messaging, a unified customer profile and AI-powered automations. It can help companies increase agent productivity and customer satisfaction while decreasing operational costs. Features include AI-powered chatbots, self-service options and advanced reporting and analytics, making it a good fit for companies looking to modernize their customer service operations.

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Forethought

If you're looking for something more specialized, Forethought offers a variety of AI-powered tools to automate mundane tasks and cut support costs. Its Solve feature answers simple questions with automated responses, Triage evaluates customer intent, Assist helps agents with AI-generated ticket summaries, and Discover optimizes workflows by analyzing unstructured data. Forethought integrates with popular helpdesks like Zendesk, Salesforce and ServiceNow, but its tools are best suited for companies like e-commerce and SaaS.

Additional AI Projects

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Ultimate

Automates over 60% of customer support requests across multiple channels, delivering faster response times, improved efficiency, and personalized interactions.

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Helpshift

Blends human experts with AI technology to create a seamless customer experience, increasing satisfaction while decreasing support costs.

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Verloop

Automates customer support with personalized, context-aware interactions, 24/7, using Generative AI technology to improve efficiency and customer satisfaction.

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My AskAI

Handles up to 75% of support requests, integrating with existing live chat tools to free up time and reduce costs with quick and efficient answers.

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boost.ai

Automates customer service with personalized, scalable, and secure AI chat and voice bots, offering 24/7 support across all customer touchpoints.

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ASAPP

Combines automation, agent augmentation, and interaction intelligence to supercharge human performance in contact centers, delivering exceptional customer experiences at scale.

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DigitalGenius

Automates customer service tasks with deep integrations, visual AI, and generative AI, providing instant support and personalized answers to customers' questions.

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Auralis

Automates up to 70% of customer support requests instantly, providing 24/7 accurate answers and support, while reducing handle time and increasing customer satisfaction.

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Zowie

Automate up to 70% of customer inquiries, increasing productivity and conversions, while delivering personalized experiences and boosting revenue.

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Capacity

Automates support tasks, deflects tickets, and solves business problems through AI-powered self-service, workflows, and integrations, increasing efficiency and customer satisfaction.

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AptEdge

Automates and augments customer support with AI-powered answers, increasing productivity by 30% and customer satisfaction, while reducing ticket volume and escalation.

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Gorgias

Automate customer support with AI-driven answers, centralizing conversations and increasing efficiency, while providing personalized experiences and boosting customer satisfaction.

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Talkdesk

Automates customer service interactions with AI-driven natural language processing, chatbots, sentiment analysis, and real-time conversation tracking for faster, more accurate responses.

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Inbenta

Automates customer interactions with 95% accuracy, using AI to interpret intent and respond accordingly, while providing personalized and efficient support.

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DeepConverse

Automate customer service operations with AI-powered chatbots that engage customers in a personalized and precise way, reducing support costs and improving productivity.

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Help Scout

Automates routine tasks, cuts resolution time, and smooths communication with AI-driven features, freeing your support team to focus on more personal, high-value work.

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Yellow.ai

Automates customer service operations with a dynamic platform, providing quick and empathetic answers, fast agent support, and actionable insights for business leaders.

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Kodif

Streamlines customer support with contextual AI workflows, automating repetitive tasks and providing real-time customer insights to elevate the customer experience.

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IntelSwift

Automate customer-facing processes with AI-powered chatbots, personalized product recommendations, and human handoff, transforming support centers into profit centers.

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Zoom Virtual Agent

Resolves customer problems quickly and accurately, using machine learning and natural language processing to provide personalized answers and reduce support team workload.