Kustomer Alternatives

If you're looking for a Kustomer alternative, Freshworks is a good choice. Freshworks has a range of products, including Freshdesk, Freshservice, Freshchat and others, that are designed to boost productivity and engagement for customer service, IT and sales teams. The suite uses AI to automate processes and offers personalized support across multiple communication channels, so businesses can cut manual labor and focus on developing stronger customer relationships.

Another contender is Ada, an AI-powered customer service automation platform. Ada replaces traditional scripted chatbots with AI-driven customer service, letting businesses onboard and coach top-performing AI agents to handle more than 70% of customer inquiries. Features include voice and email automation, multilingual support and automated resolution measurement, making it a good fit for a variety of businesses looking to improve customer satisfaction and cut operational costs.

Zendesk is another all-purpose customer service software that uses AI to personalize interactions across multiple communication channels. It offers AI Agents to handle customer requests, AI-powered Workforce Management and AI-based Quality Assurance to maximize team efficiency and improve interaction quality. Zendesk is for companies of all sizes, with scalable and customizable options to manage customer service operations.

Last, Customerly is geared for SaaS companies, with an AI chatbot (Aura) to handle customer questions, an AI assistant to draft responses, and a unified help desk to handle issues. It supports multiple languages and comes with AI missions to automate tasks, making it a good option for companies looking to improve their customer service and support operations with AI.