Question: Can you recommend a CRM that provides a unified customer view and AI-driven automations for personalized support?

If you're looking for a CRM that offers a single customer view and AI-powered automation to personalize support, Salesforce is a top option. The company's marketing, sales and service teams are unified on one platform, and features like Einstein 360-degree customer view, AI Copilot for content creation and Data Cloud for integrating outside data make it a good option. The platform also includes AI-powered analytics through Tableau Pulse and Slack integration for better collaboration.

Another top contender is Kustomer, an all-in-one CRM platform that offers omnichannel messaging and AI-powered automations for customer service. It includes a single customer view, AI-powered chatbots, self-service and advanced reporting and analytics. The platform is designed to increase agent productivity and customer satisfaction while decreasing operational costs.

If you're looking for a wider range of CRM and ERP apps, check out Dynamics 365. The software uses AI to connect people, processes and data across an organization, and offers tools for sales, customer service, field service, supply chain management and more. Low-code tools let you customize it, and it integrates with Microsoft Teams and 365 for better collaboration.

Last, Zendesk is an all-in-one customer service software that uses AI to personalize interactions across text, mobile, phone, email and live chat. Its features include AI Agents, Workforce Management, Quality Assurance and Personalization integrations, making it a scalable and customizable option for managing customer service operations.