Yellow.ai Alternatives

If you're looking for a Yellow.ai alternative, Verint is another option worth considering. Verint's customer experience (CX) automation platform uses AI to drive engagement and business outcomes. It includes Da Vinci AI to inject AI into processes, an Engagement Data Hub to analyze interaction data, and Channel Automation for multichannel interactions. With tools like Coaching Bots and Analytics & Insights, it can help reduce costs and improve CX, making it a good choice for contact centers seeking to automate and improve customer experience.

Another option is Cresta, a generative AI platform that can help you optimize your contact center by analyzing conversations and surfacing insights. Cresta has industry-specific solutions for sales, customer care, retention and collections, using AI-powered tools trained on your own data. It includes features like conversation intelligence, agent assist and virtual agent abilities that offer real-time guidance and accurate answers. It can be integrated with a variety of contact center platforms so businesses can respond faster, convert more leads and keep customers.

For a more complete CRM platform, check out Kustomer. Kustomer offers omnichannel messaging, a single customer view and AI-powered automations. Its features include AI-powered chatbots, business process automation and advanced reporting and analytics. With integrations with more than 60 apps, Kustomer is designed to increase agent productivity, customer satisfaction and operational efficiency, making it a good choice for businesses of all sizes.

Also worth a look is Forethought, an AI-powered customer support platform that automates routine tasks and improves resolution rates. It includes features like Solve for automated responses, Triage for intent assessment and Assist for agent efficiency. Forethought integrates with leading helpdesks and is geared for e-commerce, SaaS and FinTech businesses, promising big cost savings and productivity improvements.