Question: Can you recommend a conversational CRM that uses AI to improve customer support and sales?

If you're looking for a conversational CRM that uses AI to help with customer support and sales, Haptik is definitely worth a look. The company uses Generative AI to help companies manage customer lifecycles across a range of industries. The platform includes tools like Gen AI Web Q&A for quick support, Gen AI Sales Assistant for personalized buying guidance, and Intelligent Analytics for tracking performance. Haptik also supports multichannel engagement and has features like Conversation Studio for low-code interface creation and Smart Agent Chat for more efficient agents.

Another good option is Ada, an AI-powered customer service automation platform. Ada replaces traditional chatbots with AI-driven customer service, letting companies automate more than 70% of service requests. It can tap into existing knowledge bases and data from other key systems to personalize its responses. Ada supports multiple languages and channels, including web, mobile, social media, SMS and phone, and can help companies improve customer satisfaction and lower operational costs.

For a more all-purpose AI-first customer service platform, check out Intercom. Intercom offers tools like an AI-powered inbox, AI Copilot for agent help and AI Analyst for support leader insights. It packages the AI tools with a powerful customer service foundation that learns from every conversation to get better over time. Intercom spans many industries and offers flexible pricing plans, so it's good for companies of all sizes.

Last, Quiq offers a conversational AI platform for enterprise-scale businesses. It uses Generative AI and Large Language Models to offer fast and accurate customer service while protecting customer data. Quiq offers features like AI assistants for customers and agents, a dedicated AI Studio for building and testing AI experiences, and support for multiple CRM systems and messaging channels. It's geared for large enterprises that want to automate customer support while maintaining a human touch.