If you're looking for a Verloop alternative, Ultimate is a powerful customer support automation platform that uses generative AI to handle more than 60% of support requests. It comes with tools like UltimateGPT for answering FAQs, a Dialogue Builder for creating custom dialogues and a Backend Integration for personalized responses. The platform also offers an Analytics Suite to measure conversation performance and easily integrates with any CRM for automation.
Another contender is Yellow.ai, an all-in-one suite to improve customer service with AI. Its Dynamic Automation Platform (DAP) can handle a high volume of conversations across multiple channels, and it offers advanced analytics and enterprise-grade security. Yellow.ai can be customized for various industries and is designed to reduce operational costs and increase conversion rates.
If you're looking for a more comprehensive CX automation platform, check out Verint. Verint's platform includes tools like Da Vinci AI, Engagement Data Hub, Forecasting and Channel Automation, among others. It's designed to improve customer engagement and business outcomes, with a modular design that can be easily integrated with existing tools. Verint has won industry analyst accolades for its ability to automate and improve the customer experience.
Last, DeepConverse is an AI-powered platform to automate customer service operations with personalized chatbots and a cognitive answer engine for fast results. It handles multiple channels and is geared for businesses of all sizes, including e-commerce and education. DeepConverse offers different pricing levels and integrates with tools like Zendesk and Salesforce, so it can be a good Verloop alternative.