If you're looking for a tool that can handle multiple languages and automate voice and chat support for 24/7 customer support, Verloop is a good option. It's a conversational AI platform that automates customer support with automated chat and voice interactions, multilingual support and a range of tools to personalize and contextualize interactions. Verloop is particularly good at increasing agent productivity and customer satisfaction, so it's good for e-commerce, banking and travel companies.
Another powerful option is Auralis, which offers 24/7 customer support in more than 100 languages. Auralis is good for answering up to 70% of customer inquiries immediately, with features like in-app messaging, Support CoPilot and a help desk assistant. It integrates with existing help desk software and is designed to handle large volumes of customer support, increasing satisfaction and reducing handle times.
Last, PolyAI is geared for complex questions and offers a voice assistant that can handle multiple languages. It's geared for enterprise customers, with features like lower wait times, better customer experience and actionable insights. PolyAI is highly scalable and can be integrated with existing tech stacks, so it's good for companies that want to improve their customer service operations.