First up is the Enterprise Bot, a conversational automation platform that taps into LLMs for personalized and natural support across chat, email and voice channels. It includes features like 24/7 customer service, sales enablement, knowledge management and process automation. It's geared for big businesses, integrates with existing systems, has data security as a top priority and can be hosted in the cloud or on your own premises.
Another option is MetaDialog, which uses generative AI to automate customer support and improve productivity. It can be integrated with your own customer support software and offers features like quick information retrieval, customizable flows, flexible escalation rules and support for multiple languages. It's for small to large businesses that want to use AI to improve customer support.
For a highly scalable and customizable option, check out Tiledesk, an AI-powered customer service platform that automates interactions with chatbots and taps into sophisticated LLMs for more precise answers. It also includes features like handing conversations off to human agents, sending WhatsApp messages and integrating with your existing technology stack. Tiledesk offers a variety of pricing tiers for different businesses.
Last is Botpress, a powerful chatbot builder that taps into OpenAI's LLMs and GPT. It's got more than 100 integrations and features like LLM integration, knowledge import from your own sources and database synchronization for personalization. Botpress offers a free tier and more expensive options with features like security and dedicated support, so it's a good option for businesses that want to use AI to improve their customer support.