Question: Is there a customer support solution that offers customizable AI templates and on-premise deployment for enterprise-level security?

If you're looking for a customer support solution that can use customizable AI templates and that can be deployed on-premise for maximum enterprise security, Prem is worth a look. Prem is an AI platform that lets companies use personalized Large Language Models (LLMs) with a user-friendly development environment and fine-tuning that's tuned to their needs. The platform handles heavy lifting like prompt engineering, evaluation, and deployment, and models can be run on-premise so companies can keep sensitive data in their own control.

Another good option is Stack AI, an AI integration platform that's designed to boost productivity by connecting AI to a broad range of data sources. Stack AI has no coding required, pre-built use cases and enterprise-grade security compliance with SOC2, HIPAA and GDPR. It can be deployed on-premise, too, which means it's a customizable option for enterprises that need to keep data in their own control.

For building AI-native customer support experiences, Markprompt is a good option. It includes data synchronization, automated ticket deflection, an assistant IDE for building and deploying AI models, performance monitoring, and the ability to bring and use your own models. Markprompt integrates with platforms like Salesforce, Zendesk and Slack, and has strong security controls, including SOC 2 Type II certification and GDPR compliance.

Last, Align AI is a data analysis platform for evaluating and optimizing LLM-based conversational products like AI chatbots. It can save data in real time with pre-built SDKs and a variety of search tools to narrow down data and perform large-scale data analysis. Align AI can be deployed in the cloud or on-premise, and has strong security controls, making it a good fit for enterprises that need to keep data in their own control.