Question: Is there an omnichannel customer support tool that uses generative AI for more comprehensive customer support?

Among omnichannel customer support tools using generative AI, Netomi is a top choice. Netomi offers a full AI-powered platform that spans email, chat, messaging, SMS, social media and voice. It uses sanctioned generative AI to automate support work while protecting brand safety and security. The platform integrates with agent desks, CRM and other business systems, and offers features like real-time omnichannel intelligence, goal-oriented AI and proactive care that can help support teams work more efficiently and resolve more issues.

Another strong contender is Ada, which is designed to replace traditional chatbots with AI-powered customer service. Ada works in more than 50 languages and can integrate with existing knowledge bases and business systems to deliver personalized responses. The company's platform also automates voice and email support, offers AI coaching and expands to other channels, including web, mobile, social, SMS and phone, so businesses can improve customer satisfaction and lower operational costs.

Haptik also offers a powerful option with a suite of tools powered by generative AI. That includes Gen AI Web Q&A for fast customer support, Gen AI Sales Assistant for personalized buying advice and Multi-Channel Support across many channels. Haptik can help businesses improve customer satisfaction, generate leads and optimize operations, and it can be used in retail and fintech, among other areas.

For a more flexible approach, Ultimate offers a platform that automates more than 60% of support requests across multiple digital channels. It includes UltimateGPT for answering FAQ-style questions, Dialogue Builder for custom dialogues and Analytics Suite for optimizing conversation performance. Ultimate also can integrate with any CRM, making it a flexible option for automating mundane work and expanding support to new markets.