Question: I need a unified IT service management tool that modernizes IT operations with easy, integrated tools.

If you're looking for an all-in-one IT service management tool that brings modernized IT operations to your organization with streamlined, integrated tools, SolarWinds Service Desk is worth considering. It includes a range of ITIL-ready modules for incident, problem, release and change management, as well as automated ticket classification, routing and correlation. It also includes a CMDB, IT asset management and a service catalog that automates interdepartmental processes and approvals. With customizable reports and integration with other apps, it's geared for IT pros and end-users alike with a feature-rich option that costs $39 per month per technician.

Another good option is Freshservice, which is designed to automate IT work and boost productivity with AI-powered automation. It offers omnichannel support, real-time tracking of hardware and software, and a CMDB that automatically updates. Freshservice also integrates with tools like Microsoft Teams, Slack and AWS, so it's a good option for IT service management. The company offers a 14-day free trial so you can try it out before you sign up.

SysAid is another all-in-one ITSM option that uses AI to improve service delivery. It offers features like an AI-powered chatbot for end-users, automated ticket handling for agents and workflow automation. SysAid offers several pricing tiers, including advanced customization and service level management, so it's good for companies of all sizes looking for efficient service desk operations.