Freshworks Alternatives

If you're looking for a Freshworks alternative, Forethought is a good choice. It's an AI-powered customer support platform that automates repetitive work, boosts resolution rates and lowers support costs. With tools like Solve, Triage, Assist and Discover, Forethought can integrate with top helpdesks like Zendesk, Salesforce and ServiceNow. It's geared for e-commerce, SaaS and FinTech businesses, and promises high ROI, lower First Response Time and higher deflection rates. That's a good package for customers who want to improve support without breaking the bank.

Another good alternative is Ada. It automates more than 70% of customer service requests with AI-powered customer service. Ada connects to your existing knowledge bases and business systems to offer personalized answers across voice, email, web, mobile, social, SMS and phone. Among its abilities are multilingual support, automated resolution measurement and AI coaching to help businesses improve customer satisfaction and lower operational costs. Ada is flexible and scalable, so it can be used in many industries, and it promises a good ROI and cost savings.

If you want to overhaul your customer lifecycle management, Haptik is a good option. It uses Generative AI to offer tools like Gen AI Web Q&A, Gen AI Sales Assistant and Smart Agent Chat, among others. Haptik can help you engage with customers across many channels and offers customizable solutions to improve customer satisfaction and operational efficiency. It promises strong results, including a 68% repeat rate for WhatsApp commerce and a 125% NPS improvement, so it's worth a look if you want to improve customer interactions.

If you're looking for a customer service automation platform that's flexible and scalable, check out Zendesk. Zendesk is designed to personalize interactions across many channels with AI, including AI Agents, AI-powered Workforce Management and AI-based Quality Assurance. It's geared for companies of all sizes, with customizable workflows and a scalable design, and promises a high ROI and fast payback. Zendesk can help you run your customer service operations efficiently so you can respond to customers faster and more personally.