Question: Is there a customer support platform that integrates with multiple apps and enables cross-functional collaboration?

If you need a customer support platform that spans multiple apps and lets people across different teams work together, Kustomer is a top pick. The all-in-one CRM service offers features like single customer views, AI-powered automations, proactive support and more than 60 app integrations. Kustomer can help agents work more efficiently and customers get what they need faster while cutting operational costs. It's good for businesses of any size.

Another option is Freshworks, which offers a broad suite of AI-powered business software for customer service, IT and sales. Freshworks products include Freshdesk for unified customer support, Freshservice for IT operations management and Freshchat for conversational support. The company offers a broad range of tools to help you work more efficiently and build better relationships with customers. It integrates with tools like Shopify, Salesforce and Jira, so you can use what you need and grow as your business grows.

Zendesk is another top contender, with AI tools to personalize interactions across many communication channels. Its AI Agents, Workforce Management and Quality Assurance tools are designed to optimize team efficiency and improve the quality of interactions. Zendesk is designed to let you manage customer service operations in a way that's scalable and customizable, so it's good for companies of any size.