Question: Can you recommend a helpdesk solution that centralizes customer conversations across multiple touchpoints?

If you need a helpdesk tool that unifies customer interactions across different touchpoints, Glassix is a good option. This AI-based platform offers omnichannel ticketing and chatbot software that centralizes and speeds up business communications. It comes with a unified inbox, real-time conversation routing, customer conversation history and support for multiple channels like WhatsApp, email and social media. Glassix also offers a mobile app for responding on the go, and it's good for businesses in fitness, hospitality and travel.

Another powerful option is Comm100, an omnichannel communication platform that centralizes customer interactions across live chat, bots, email and other channels. It offers tools for enterprise-class live chat, automation of common questions, ticketing and messaging management and a knowledge base. Comm100 is secure and compliant with industry standards, so it's a good option for higher education, banking and healthcare. The platform's ability to balance human and bot interactions means you can personalize the customer experience while maintaining efficiency.

Genesys Cloud CX is another strong contender for centralizing customer conversations. This AI-based contact center platform offers a suite of tools for omnichannel engagement, contact center optimization and end-to-end journey management. Genesys Cloud CX is designed to improve response rates, first-call resolution and agent productivity, and more than 8,000 companies use it. Its flexible pricing and broad set of features make it a good option for delivering personalized experiences at large scale.

Last, Dixa offers an all-in-one conversational customer service platform that spans multiple channels like native voice, email, social media and messaging through a single interface. Dixa offers smart tools and automations like AI-powered conversations, drag-and-drop flow builders and intelligent routing. Its agent workspace offers a single view of customer interactions so you can deliver personalized responses and improve service quality. The platform integrates with other apps to deliver a better customer experience.