Question: Do you know of a tool that uses generative AI to handle customer requests from start to finish?

If you're looking for a tool that uses generative AI to handle customer requests from start to finish, Haptik is a good choice. This Conversational CRM is designed to handle the entire customer journey across various industries. Haptik offers features like Gen AI Web Q&A for fast customer support, Gen AI Sales Assistant for personalized buying advice, and Smart Agent Chat for more conversational interactions. It also offers support across multiple channels, including WhatsApp, Instagram Direct, Google Business Messages, Facebook Messenger, SMS and web platforms.

Another interesting option is Ada, which automates customer service with AI-powered solutions. Ada replaces traditional scripted chatbots, so businesses can onboard and measure top-performing AI agents. It integrates with existing systems to deliver personalized responses and works in multiple languages. Key features include voice and email automation, AI coaching, and channel expansion across web, mobile, social media, SMS and phone channels, making it a good fit for industries like e-commerce and fintech.

Quiq offers a conversational AI platform that uses generative AI to offer fast and helpful customer service. Quiq includes customer AI assistants, agent AI assistants for handling multiple conversations, and an AI Studio for designing and measuring AI experiences. The platform supports asynchronous conversations, multiple CRM integrations, and rich experiences across messaging channels, offering a scalable and secure foundation for large enterprises.

For a more comprehensive solution, check out Verloop. This platform automates chat and voice interactions while also increasing agent productivity and customer satisfaction. Verloop.io includes features like automated chat support, agent empowerment tools and a bot builder, making it a good fit for industries like e-commerce and banking. It also offers contextual conversations, multilingual support and real-time monitoring, which can dramatically improve overall customer experience.