Question: I'm looking for an AI-powered solution that helps customer support teams work more efficiently and reduce costs.

If you're looking for an AI-powered tool to improve customer support, lower costs and increase efficiency, Forethought is a good option. The platform automates repetitive work, increases resolution rates and lowers support costs. It includes tools like Solve for basic questions, Triage for intent detection, Assist for AI-powered ticket summaries and Discover for workflow optimization. Forethought integrates with popular helpdesks like Zendesk, Salesforce and ServiceNow, so it's a good fit for e-commerce and FinTech businesses.

Another contender is Ada, which automates customer service with AI-powered chatbots that resolve more than 70% of customer inquiries. With automated voice and email support, multilingual support and support on multiple channels, Ada can help businesses improve customer satisfaction and lower operational costs. It's already shown results, including a 2x increase in automated resolution rate and $2.7 million in annual savings.

If you want a more complete solution, check out Helpshift. The platform combines self-service, conversational support and ticketing with AI-powered tools like Self-Help AI and Managed AI Workflows. Helpshift also includes a range of analytics and reporting tools to track customer and agent behavior so you can more easily lower support costs and increase productivity. Pricing is based on the number of issues, so it's good for businesses of all sizes.

Last, Zendesk offers an all-in-one customer service software with AI to personalize interactions across many channels. Among its features are AI Agents, Workforce Management and Quality Assurance. Zendesk is designed to help businesses of all sizes improve their customer service operations with a scalable, customizable option that promises a high return on investment.