Forethought Alternatives

If you're looking for a Forethought alternative, Ada is a good option. Ada is an AI-powered customer service automation platform that replaces traditional scripted chatbots. It lets businesses onboard, measure, and coach a top-performing AI Agent to automatically resolve over 70% of customer service inquiries. Key features include voice and email automation, multi-language support, automated resolution measurement, AI coaching, and channel expansion across various channels. Ada has shown impressive results, including a 2x increase in automated resolution rate and a 5x ROI in 12 months, and is well-suited for e-commerce, fintech, SaaS and other industries.

Another good option is Ultimate, which uses generative AI to automate more than 60% of support requests across multiple digital channels. The platform includes UltimateGPT for answering FAQ-style questions, Dialogue Builder for custom dialogues, and Analytics Suite for optimizing conversation performance. Ultimate connects to any CRM with one-click connections and API integrations, so businesses can automate complex use cases and scale support operations. It is designed to help businesses improve customer satisfaction, increase operational efficiency, and expand support to new markets with multilingual support.

For those who need a solution that integrates well with leading helpdesks, AptEdge is a good option. AptEdge uses Generative AI (GPT) to automate and augment support, helping to reduce ticket volume, improve resolution time, and increase customer satisfaction. It integrates with Salesforce, Zendesk, and ServiceNow, and is designed for ease of use with fast deployment and minimal setup. AptEdge is well-suited for large enterprises with high call volume and increasing customer expectations.

Lastly, My AskAI provides integration with existing live chat providers like Intercom, Zendesk, or HubSpot to deflect up to 75% of support requests. It includes seamless handover to human support agents with summarized chat history, automated content integration, instant verified AI answers 24/7, and support for multiple languages. My AskAI helps reduce support costs and improve customer support efficiency without overhauling existing tools and processes.