Question: Can you recommend a customer support tool that uses AI to automate routine issues and reduce operational costs?

If you're looking for a customer support tool that uses AI to automate mundane issues and cut costs, Forethought is a good pick. It's got a suite of AI-powered tools, including Solve for automated responses, Triage for determining intent, Assist for agent productivity and Discover for workflow optimization. Forethought can connect to big helpdesks like Zendesk, Salesforce and ServiceNow, so it's a good fit for e-commerce, SaaS and FinTech companies. It promises good payback, with an average 15x return on investment, a 40% decrease in First Response Time and a 64% average deflection rate.

Another good contender is Ada, which replaces conventional chatbots with AI-powered customer service. It connects to your existing knowledge bases and offers personalized responses across many channels. Among its features are voice and email automation, support for multiple languages, automated measurement of resolution and AI coaching. Ada has shown good results, including a 2x increase in automated resolution rate, $2.7 million in annual cost savings and a 5x return on investment in 12 months, so it's a good fit for many companies that want to improve customer satisfaction and cut costs.

If you're looking for a generative AI platform, Ultimate is a good choice. It can automate more than 60% of support requests. It's got features like UltimateGPT for FAQs, Dialogue Builder for custom dialogues and an Analytics Suite to fine-tune conversation performance. Ultimate can connect to any CRM and offers multilingual support, so it's a good fit for companies that want to improve customer satisfaction and efficiency.

Last, Zendesk is a mature customer service software package that uses AI to personalize interactions across many channels. The company offers AI Agents, AI-powered Workforce Management and AI-based Quality Assurance, among other features designed to improve interaction quality and team productivity. Zendesk is flexible and scalable, with a high return on investment of 286% over three years, so it's a good fit for companies of all sizes trying to run their customer service operations well.