Question: I'm looking for a solution that helps my support team focus on more personal and complex customer issues, can you suggest something?

If you want to free up your support team to concentrate on the kinds of complex, personal interactions that are most valuable to customers, Help Scout is a good choice. This AI-infused customer support tool automates the mundane so your reps can concentrate on the harder questions. It offers AI Drafts, AI Answers, AI Summarize and AI Assist that can help you communicate more efficiently and spend more time on the human-to-human stuff. The interface is also designed to be easy to set up, even if you're not a techie.

Another option is Zendesk, an all-purpose customer service software that uses AI to personalize interactions across many communication channels. It includes AI Agents that supplement human help, AI-powered Workforce Management to try to get the most out of your staff, and Personalization integrations to try to offer customers a consistent experience. It's designed to scale up or down, so it should work for small or large companies.

If you want to go even more automated, Ada is an AI-based customer service system that replaces traditional chatbots. It can integrate with your existing knowledge base and supports more than 50 languages. It offers personalized responses to customers' questions. Among its features are voice and email automation, AI coaching and multi-channel support that can lead to higher customer satisfaction and lower operational costs.

Last, Forethought is an AI-based system designed to automate the mundane and improve support productivity. It offers tools like Solve for basic questions, Triage to assess customer intent, Assist to generate AI-created ticket summaries, and Discover to optimize workflow. Forethought integrates with major helpdesks and promises a good return on investment, so it's a good choice if you want to improve productivity and customer satisfaction.