Help Scout Alternatives

If you're looking for a Help Scout alternative, Ada is a top contender. It automates customer service with AI-powered support that can resolve more than 70% of customer requests, and it integrates with your existing knowledge base and business systems. Its features include voice and email automation, support for multiple languages, and AI coaching that's led to results like a 2x increase in automated resolution rate and $2.7 million in annual savings.

Another contender is Forethought. It automates repetitive tasks and improves resolution rates. Its features include Solve for basic questions, Triage for determining intent, Assist for summarizing tickets with AI, and Discover for optimizing workflows. Forethought integrates with popular helpdesks and promises a 15x average return on investment, a 40% decrease in First Response Time, and a 64% deflection rate, making it a good choice for e-commerce, SaaS and FinTech companies.

Ultimate is another option. It uses generative AI to automate more than 60% of support requests across multiple digital channels. Its features include UltimateGPT for FAQ-style questions, Dialogue Builder for custom dialogues, and an Analytics Suite for optimizing conversation performance. Ultimate can be easily integrated with any CRM and supports multilingual conversations, making it a good choice for customer satisfaction and agent productivity.

DigitalGenius is geared specifically for e-commerce customer service, providing immediate support and personalized answers to pre- and post-purchase questions. It integrates deeply with a variety of platforms and offers generative AI for empathetic conversations, visual AI for product identification and proactive AI for resolving issues before they become problems. That can help ecommerce businesses reduce resolution time, improve customer loyalty and free up agents.