Auralis Alternatives

If you're looking for another Auralis alternative, Ada is worth a look. The company's AI-powered customer service automation can handle more than 70% of customer requests, tapping into existing knowledge bases and systems to personalize the response. Ada supports more than 50 languages and offers features like voice and email automation, AI coaching and channel expansion to the web, mobile, social, SMS and phone channels.

Another good option is Forethought, which automates routine work and improves resolution rates while lowering support costs. It includes tools like Solve for basic questions, Triage for ticket routing, Assist for AI-generated ticket summaries, and Discover for analyzing unstructured data to optimize workflows. Forethought integrates with popular helpdesks like Zendesk, Salesforce and ServiceNow, so it's a good fit for e-commerce, SaaS and FinTech businesses.

Boost.ai also has a mature conversational AI option designed to improve customer satisfaction and automate customer service. It uses AI chat and voice bots for personalized interactions, can be easily integrated with existing systems, and offers omnichannel consistency, 24/7 coverage and a hybrid approach that combines human and virtual agents. Boost.ai focuses on increasing self-service rates and offers a conversation builder that's easy to use.

Last, you could look at My AskAI, which integrates with live chat software like Intercom, Zendesk or HubSpot to deflect up to 75% of support requests. It offers a smooth handoff to human agents with a chat history summary, automated content integration and support for multichannel interactions. My AskAI has flexible pricing options, so it could be a good way to improve customer support without having to replace your existing software.