Question: Is there a platform that offers multilingual customer support and provides actionable insights from customer queries?

If you're looking for a platform that can handle multilingual customer support and offer insights based on customer questions, Ada is an AI-powered customer service automation platform that can handle more than 50 languages and tap into existing knowledge bases for personalized answers. It offers features like automated resolution measurement, AI coaching, and channel support for the web, mobile, social, SMS and phone. Ada has shown strong results, including a 2x increase in automated resolution rate and 5x ROI in 12 months.

Another top contender is Auralis, which can resolve up to 70% of customer inquiries on the fly. It can handle more than 100 languages and offer 24/7 support with accurate answers. Auralis integrates with existing help desk software and offers insights through its Support CoPilot and Insights Dashboard. It's geared for companies that want to improve customer satisfaction and lower handle time.

For a platform that automates chat and voice interactions while keeping agents productive, check out Verloop. Verloop.io offers multilingual support and a range of features like automated chat and voice support, agent empowerment tools and real-time monitoring. With its Generative AI, it can deflect a significant portion of support requests, resulting in higher customer satisfaction and faster response times across industries.

Last, Helpshift offers a unified platform for self-service, conversational support and ticketing. It offers AI tools like Self-Help AI and Language AI, as well as a range of analytics and reporting tools. Helpshift's platform is designed to reduce support costs and increase agent productivity, making it a good choice for companies that want to improve their customer service experience.