Question: I'm looking for a solution that provides 24/7 customer support and integrates with my existing help desk software.

If you need a solution that offers 24/7 customer support and integrates with your existing help desk software, Zendesk could be a good option. This all-in-one customer service software uses AI to personalize interactions across text, email and live chat. Its broad integration options and more advanced features like AI Agents and Personalization mean it can grow with your business.

Another powerful option is Auralis, which automates customer support with a conversational AI that can handle up to 70% of requests immediately. It integrates with existing help desk software and offers 24/7 support, multilanguage support and other features like in-app messaging and a Helpdesk Assistant. That makes it a good choice for companies that want to boost customer satisfaction and efficiency.

If you're looking for a more complete platform, Helpshift offers a combination of self-service, conversational support and ticketing designed to improve the customer experience. It includes AI-powered tools like Self-Help AI and Agent AI Copilot, and a Help Center with AI-powered article recommendations. Helpshift also offers detailed analytics and reporting tools, making it a good choice for companies that want to optimize support operations and cut costs.

Last, Ada offers AI-powered automation that can resolve more than 70% of customer inquiries, and it integrates with existing knowledge bases and data systems. It supports multiple languages and channels, including voice and email, and offers automated resolution measurement and AI coaching. It's highly scalable and works with many industries, boosting customer satisfaction and cutting operations costs.