Question: Is there a platform that offers video chat support and analytics to measure customer interaction performance?

Glia is a powerful omnichannel interaction platform geared for financial services. It combines human and AI interactions to create a more personalized customer experience. Its features include real-time video and audio chat, AI management for automation, and in-depth reporting and analytics to help you optimize KPIs and improve customer interaction performance. With easy integrations and adoption by more than 500 financial institutions, Glia has been shown to dramatically improve customer satisfaction and operational efficiency.

Aivo offers a conversational AI platform that automates and optimizes customer interactions across multiple touchpoints. It supports video chat and offers in-depth analytics to measure performance. Aivo is particularly useful for fintech, retail, ecommerce and telecom customers, helping to reduce call center volume and improve efficiency. The platform integrates with third-party tools and adheres to security standards, offering a complete solution for managing customer interactions.

Tidio offers an AI-powered customer service platform with live chat, ticketing and video calls. It offers advanced ticket filtering and automated routing, as well as a no-code automation tool to create custom paths based on customer interactions. Tidio integrates with a variety of platforms and communication channels, offering analytics to measure performance. It's a good option for companies looking to simplify support operations and improve the customer experience.