Glia

Glia is an omnichannel interaction platform designed to revolutionize the way financial services companies interact with their customers. It combines messaging, video, voice, CoBrowsing and AI to create a seamless customer experience.

Glia is designed to strike the right balance between human and AI capabilities, specifically for the needs of financial services companies. It can be used by a wide range of financial services companies, including banks, credit unions, insurance companies and lending institutions.

Some of the key features of Glia include:

• Unified Platform: Integrates human, AI, voice and digital interactions into a single platform.
• CoBrowsing: Allows for real-time guided experiences on websites for customers.
• Virtual Assistants: Leverages AI for responsible and efficient customer support.
• Seamless Integrations: Integrates with online and mobile banking providers for a comprehensive experience.
• AI Management: Orchestrates chatbots and virtual assistants to automate and optimize customer interactions.
• Video and Audio Chat: Offers video and audio communications to engage customers.
• Reporting and Analytics: Offers detailed statistics to optimize KPIs and improve customer service.

Glia has been used by more than 500 financial institutions, leading to a boost in customer satisfaction and operational efficiency. Some of the benefits include:

• Conversion Rate: Up to 4 times higher conversion rates.
• Abandonment Rate: Up to 60% reduction in abandonment rates.
• Customer Satisfaction: Up to 35% improvement in customer satisfaction and net promoter scores.

Pricing isn't clearly outlined, but you can request a demo or contact Glia directly for more information. Glia appears to be geared for financial services companies looking to improve their digital customer service with the help of AI and multiple communication channels.

Published on June 24, 2024