Question: Can you recommend a solution that leverages AI and human capabilities to optimize customer support for banks and credit unions?

To optimize customer support for banks and credit unions, several AI-powered platforms can help. Engageware is a comprehensive solution that automates customer service, releasing 40% of call center capacity and increasing employee productivity by 50%. It handles more than 98% of routine inquiries and tasks through a virtual assistant, providing 24/7 omnichannel support. The platform has been used by leading credit unions and banks to improve customer satisfaction and efficiency.

Another great option is ASAPP, which combines automation with human intelligence to boost performance in contact centers. It includes generative automation, agent augmentation, and interaction intelligence. ASAPP's features improve agent productivity and customer satisfaction, while also ensuring compliance with regulatory requirements. It has shown impressive results, including a 61% augmentation rate and a 14% improvement in CSAT.

Verloop is a flexible conversational AI platform designed to automate customer support. It features automated chat and voice support, live chat, and multilingual support. Verloop.io can deflect a large percentage of support requests, which means faster response times and better customer satisfaction. It is particularly useful for banking and financial services, where speed and efficiency are critical.

For a more comprehensive solution that combines human and virtual agents, check out boost.ai. This platform offers personalized interactions through AI chat and voice bots, handling high volumes of traffic without sacrificing cost. It also integrates easily with existing systems and offers a hybrid approach to ensure high-quality interactions. Boost.ai supports a wide range of integrations, making it a flexible option for optimizing customer service across multiple channels.