Question: I'm looking for a platform that integrates multiple communication channels, including messaging, video, and voice, for a seamless customer experience in financial services.

If you're looking for a platform that spans multiple communication channels to offer a unified customer experience in financial services, Glia is definitely worth a look. The company's human, AI, voice and digital interactions are designed to offer a unified customer experience. With features like CoBrowsing, virtual assistants, online and mobile banking integrations and video and audio chat, Glia can help improve customer satisfaction and operational efficiency. More than 500 financial institutions use Glia, and they've reported significant improvements in customer satisfaction and operational efficiency.

Another powerful option is Dixa, an all-in-one conversational customer service platform. Dixa spans multiple channels, including native voice, email, social media, messaging and chatbots. It offers an agent workspace with contextual customer information, dynamic knowledge and conversation timelines. Dixa's smart tools and automations, including AI-powered conversations and drag-and-drop flow builders, automate repetitive tasks and offer personalized responses so agents can focus on high-touch interactions.

If you need a broader suite of communication tools, check out Nextiva. The unified business communication platform spans voice, video, chat, social media and email conversations. It includes AI-powered knowledge bases, secure payment assist and intelligent routing. Nextiva also integrates with popular CRM tools and offers customizable reports, real-time dashboards and powerful analytics, making it a good option for delivering a unified customer experience across multiple channels.

Last, RingCentral offers an all-in-one, AI-infused cloud communications platform. It spans employee and customer interactions with phone, message, video, contact center and virtual event tools. RingCentral includes a reliable business phone system, personal AI assistants for call notes, advanced business SMS, team messaging and AI-first video meetings. It also integrates with other business apps like Microsoft Teams and offers flexible pricing plans, making it a good option for businesses of all sizes and complexity.