Question: Is there a platform that offers detailed reporting and analytics to improve customer service and optimize KPIs in the financial services industry?

If you're looking for a platform that offers detailed reporting and analytics to improve customer service and optimize KPIs in the financial services industry, Glia is a great option. It is an omnichannel interaction platform that combines human, AI, voice, and digital interactions to provide a seamless customer experience. Key features include real-time guided website experiences, virtual assistants, seamless integrations with online and mobile banking partners, and robust reporting and analytics to optimize KPIs and improve customer satisfaction.

For a more flexible solution, Verint offers a customer experience (CX) automation platform that uses AI to boost engagement and business results. It features an Engagement Data Hub, Forecasting and Scheduling, Quality and Compliance, and Analytics and Insights. This platform is designed to automate and improve customer experience while lowering costs, making it a robust choice for contact centers looking to enhance their operations.

While not exclusively focused on financial services, Medallia provides an experience management platform that gathers and analyzes feedback from multiple sources. It offers AI-powered analytics, self-service administration tools, and role-based reporting to help businesses improve customer loyalty and employee engagement. Medallia's platform is used by companies in various industries, including finance, to enhance customer and employee experiences.