Question: I need a platform that offers end-to-end customer journeys with AI-powered marketing and service apps, can you suggest one?

Genesys Cloud CX is a full-featured AI-infused contact center platform that lets companies create great customer and employee experiences across many touchpoints. It's got tools for omnichannel engagement, contact center operations and workforce engagement, so it's good for boosting response rates and agent productivity. Genesys Cloud CX is used by more than 8,000 companies around the world and is a leader in Gartner, IDC and Forrester research.

Another option is CM.com, which offers a range of AI-infused conversational software platforms to improve customer interactions. With its Engagement Platform, Connectivity Platform, Payments Platform and Ticketing Platform, CM.com offers a broad customer journey approach. It's got AI chatbots, a Generative AI Engine, a Customer Data Platform and an AI Decision Engine, so it's easy to automate support and personalize interactions.

If you need a highly scalable and secure option, take a look at NICE CXone. This cloud-native platform combines deep CX capabilities with AI built for CX, including journey orchestration, digital and self-service options and CX analytics. It's good for many industries, helping companies improve operations and deliver better customer experiences. NICE CXone is geared for contact centers and customer service teams looking for a more modern way to interact with customers.