Operata Alternatives
Genesys Cloud CX
If you're looking for a replacement for Operata, Genesys Cloud CX is another option worth considering. This AI-infused contact center platform is designed to help you create exceptional customer and employee experiences across all touchpoints. It includes omnichannel engagement, contact center optimization, end-to-end journey management and workforce engagement management tools. With its AI and automation, it can help you increase response rates, first-call resolution and agent productivity, making it a good choice if you want to optimize operations.
Cresta
Another good alternative is Cresta, a generative AI platform that can improve contact center performance by analyzing conversations and surfacing insights and best practices. It has industry-specific solutions for sales, customer care, retention and collections, and includes features like conversation intelligence, agent assist, virtual agents and a no-code command center. Cresta can integrate with a variety of contact center platforms and has been named a leader in real-time revenue execution platforms, helping companies respond faster, convert more leads and provide better customer service.
Verint
If you're looking for a broader customer experience (CX) automation platform, you might want to check out Verint. Verint has a modular and flexible design with features like Da Vinci AI, Engagement Data Hub, Forecasting and Scheduling, Quality and Compliance, Coaching Bots, Channel Automation and Analytics and Insights. Its platform is designed to automate and enhance customer experience while reducing costs, so it's a good Operata alternative.
EdgeTier
Last, EdgeTier monitors conversations in real time, identifies problems and provides insights so customer engagement teams can work more effectively. It offers features like real-time alerts, automated conversation organization and real-time agent coaching. EdgeTier is designed to handle high volumes of messages per day and can integrate with existing software stacks to increase agent productivity and customer satisfaction.
