JustCall Alternatives

If you're looking for a JustCall alternative, Genesys Cloud CX is a good choice. This AI-infused contact center platform is designed to improve both customer and employee experiences across multiple touchpoints, with omnichannel engagement, contact center optimization and workforce engagement management. It offers benefits like increased response rates, first-call resolution and agent productivity, making it a good option for companies of all sizes.

Another good alternative is Nextiva, a unified business communications platform that spans voice, video, chat, social media and email communications. It has features like AI-powered knowledge bases, interactive routing and customizable analytics that can be useful for companies trying to engage, market, sell and service customers across multiple channels. With flexible pricing options, Nextiva is a good option to evaluate.

Five9 is another good alternative, a cloud-based contact center solution with real-time AI and automation. The platform handles blended inbound/outbound management, agent desktop tools and interaction analytics, so it's good for companies that want to improve customer satisfaction and lower operational costs. With several pricing levels, Five9 is adaptable to different business needs and integrates with popular CRM systems.

If you're looking for something more specialized, Engageware is an AI-based customer engagement platform that automates customer service, releasing a lot of call center capacity and increasing employee productivity. It's geared for industries like financial services, healthcare and retail, with 24/7 omnichannel support and a high customer satisfaction rating.