Gladly Alternatives

If you're looking for a Gladly alternative, Ultimate is worth a look. This customer support automation platform uses generative AI to handle more than 60% of support requests across multiple channels, increasing efficiency and customer satisfaction. It's got tools like UltimateGPT for answering FAQ-style questions and Dialogue Builder for custom dialogues. Ultimate integrates with any CRM and offers analytics to fine-tune performance.

Another option is LivePerson, which can help you move to digital-first customer interactions. It's got a broad range of tools to route voice calls to digital channels, cut costs and boost satisfaction. The company also offers large language models for conversational insights and automating common customer intents.

If you're looking for something more all-purpose, Helpshift is a good option. The platform combines self-service, conversational support and ticketing for a better customer experience. It's got AI tools like Self-Help AI and Agent AI Copilot, as well as a detailed analytics suite to monitor customer and agent performance. Helpshift charges by the number of issues handled, so it can accommodate companies large and small.

Verloop is another alternative worth considering, with an AI-powered platform that personalizes and contextualizes customer interactions. It automates chat and voice support, increases agent productivity and boosts customer satisfaction. Features include multilingual support, real-time monitoring and a bot builder, so it's good for e-commerce, banking and other industries.