Gladly

Gladly is a customer service platform for B2C businesses looking to get as much value as possible out of their customers over their lifetimes. It doesn't use traditional ticketing systems, instead relying on a combination of artificial intelligence and human agents to focus on helping customers. Gladly's customer service platform is designed to make agents "brand heroes" and customers loyal.

Among Gladly's products are:

• Gladly Hero: A ticketless, person-centric platform for delivering personalized, agent-assisted customer service.
• Gladly Hero AI: A collection of AI tools to augment agent work, including authoring, summarizing and responding.
• Gladly Sidekick: An AI and automation platform for delivering personalized self-service options, designed to be used in conjunction with Gladly Hero.

Some of Gladly's features include:

• Unified Conversation View: All customer interactions, regardless of communication channel, are housed in a single conversation view.
• Personalized Self-Service: Customers get 24/7 concierge-level help, powered by AI and guided by company policies.
• Radically Simple UI: Agents are unencumbered by busywork so they can build deeper relationships with customers that drive lifelong loyalty.

Gladly is designed to help businesses grow with features like easy onboarding, real-time analytics and continuous innovation. The platform can integrate with a variety of ecommerce platforms and apps to provide a more personalized customer service experience.

Gladly's pricing is based on the number of heroes (customer service agents) you need. The Hero Package costs $180 per hero per month (billed annually), with a minimum of 10 heroes. The Superhero Package costs $210 per hero per month (billed annually), with a minimum of 45 heroes. Gladly Sidekick is included in the pricing, though some usage-based fees apply.

Gladly is designed to lower technology costs, inbound volume and labor costs while increasing agent efficiency, hero happiness and revenue growth. Its integrations and built-in abilities make it a full-service customer service option. Companies looking to overhaul their customer service experience and drive loyalty may benefit from Gladly.

Published on June 24, 2024