Question: I need a platform that can help me reduce technology costs and labor costs while increasing agent efficiency and revenue growth.

If you're looking for a platform to lower technology and labor costs while improving agent productivity and revenue growth, Verint is a good option. Verint's customer experience automation platform uses AI to improve customer engagement and business outcomes with tools like Da Vinci AI for automation, Engagement Data Hub for data insights, and Forecasting and Scheduling for demand forecasting and employee scheduling. The platform also includes quality and compliance tools to ensure high-quality interactions, coaching bots to guide employee outcomes, and deep analytics to lower costs and improve CX.

Another good option is LivePerson, a conversational AI platform to help companies move to digital-first customer interactions. It's designed to increase agent productivity and customer satisfaction by routing voice calls to digital channels, automating customer intents, and analyzing omnichannel conversation data. LivePerson's platform is designed to lower operating costs by 30% to 50% while increasing customer satisfaction by 10% to 50%.

Floatbot is a no-code/low-code generative and conversational AI platform to improve customer interactions and employee productivity across industries. It lets you build and deploy Gen AI Voicebots, Chatbots, and Agent Assist solutions, connecting to any data source or channel. It offers automated inbound and outbound calls, customer support, and advanced analytics to lower costs and improve efficiency.

Last, Forethought offers an AI-powered customer support platform that automates routine tasks, increases resolution rates, and lowers support costs. It integrates with popular helpdesks like Zendesk and Salesforce, offering tools like Solve for automated responses, Triage for routing tickets, Assist for AI-generated ticket summaries, and Discover for workflow optimization. Forethought promises strong returns on investment and improved productivity for customer support teams.