Question: I'm looking for a solution that combines AI and human agents to provide personalized customer support.

If you're looking for a hybrid approach that marries AI with human agents for personalized customer service, ASAPP is a good option. The company's platform is designed to improve human performance in contact centers by combining automation with human intelligence and empathy. It includes features like generative automation, real-time guidance and analysis of customer interaction data, and has shown big improvements in CSAT and throughput.

Another strong option is boost.ai, an enterprise-grade conversational AI platform that can improve customer satisfaction and automate customer service. The company's AI chat and voice bots offer personalized interactions, and its hybrid approach combines human and virtual agents for omnichannel consistency and 24/7 coverage.

Simplr offers a similar combination of AI-powered bots and human agents for high-quality conversational interactions. Its features include Cognitive Paths, EngageNow Suite and a Human Cloud Network designed to improve CX quality, efficiency and customer satisfaction. Simplr's pay-by-resolution pricing model aligns incentives and eliminates fixed costs.

If you prefer a more autonomous approach, Siena combines human empathy with intelligent automation for personalized and efficient customer experiences. It handles omnichannel interactions and has contextual awareness for faster response and resolution times while maintaining high customer happiness.