Cresta Alternatives

If you're looking for a Cresta alternative, Genesys Cloud CX is another good choice. It's an AI-infused contact center platform that helps you deliver better customer and employee experiences across many touchpoints. Genesys Cloud CX has a range of tools for omnichannel engagement, contact center operations and workforce engagement management, which can help you boost response rates, first-call resolution and agent productivity. It's widely used, with more than 8,000 customers in more than 100 countries, so it's a good choice for large and small businesses.

Another good option is ASAPP, which is designed to help humans perform better in contact centers through a combination of automation and human intelligence. ASAPP's generative automation, real-time guidance and interaction intelligence are designed to increase agent productivity and customer satisfaction. It's shown strong results, including a 61% augmentation rate, 25% reduction in after-call work, and 14% increase in CSAT, so it's a good option for contact centers looking to improve operations.

If you want something more customizable, Verint offers a modular and flexible CX automation platform. It includes tools like Da Vinci AI, an Engagement Data Hub, and Quality and Compliance tools to help companies automate and optimize customer engagement while cutting costs. Verint's platform is highly customizable, allowing you to integrate with your own tools to achieve specific AI business results, which can be particularly helpful for contact centers that want to automate and improve customer experiences.

Last, Talkdesk offers a cloud-based contact center platform with AI tools to automate mundane tasks and improve operations. It includes features like AI-powered automation, digital engagement and automated notifications. It's good for a variety of industries, including financial services and retail. Talkdesk is designed to cut costs and improve customer service, offering a unified customer experience across digital and voice channels.