Sprinklr Alternatives

If you're looking for a Sprinklr alternative, Genesys Cloud CX is a top choice. The AI-infused contact center platform enables businesses to create great customer and employee experiences across all touchpoints. With omnichannel engagement, contact center optimization, end-to-end journey management, and workforce engagement management, Genesys Cloud CX has been recognized as a leader by Gartner, IDC and Forrester. More than 8,000 organizations across 100 countries use it to deliver empathetic, personalized experiences at scale.

Another top contender is Netomi, an enterprise-grade AI-powered customer service and support platform. Netomi automates support work with sanctioned generative AI for high-quality responses and brand protection. It spans multiple touchpoints including email, chat, messaging, SMS, social media and voice. With real-time omnichannel intelligence and a security-first architecture, Netomi has shown an ability to increase support team capacity and lower support costs, making it a great alternative for improving customer experience.

If you need something more flexible and customizable, Ada is an AI-powered customer service automation platform. It connects to your existing knowledge bases and other business-critical systems to offer personalized customer service. Ada supports more than 50 languages and automates voice and email support across multiple channels. Its features like AI coaching and automated resolution measurement have shown impressive results, including a 2x increase in automated resolution rate and a significant return on investment within 12 months.

Last but not least, Forethought is an AI-powered customer support platform that automates routine tasks and improves resolution rates. Its tools, including Solve, Triage, Assist and Discover, automate workflows and integrate with leading helpdesks like Zendesk and Salesforce. Forethought promises strong returns on investment, lower First Response Time and a higher deflection rate, making it a great alternative for improving customer support efficiency.