Sharpen Alternatives

If you're looking for another Sharpen alternative, Genesys Cloud CX is worth a look. This AI-infused platform for omnichannel engagement, workforce engagement management and end-to-end journey management can help companies provide better customer experiences. It offers features like AI and automation to boost response rates, first-call resolution and agent productivity, and is used by more than 8,000 companies.

Another top contender is Talkdesk. This cloud-based contact center platform uses AI to automate mundane tasks and improve customer service efficiency. It integrates with tools like Salesforce, Microsoft Teams and Zoom, so it can be used in a variety of industries. Talkdesk's pricing is between $85 and $145 per user per month, depending on the features you need, including digital and voice engagement, automated notifications and performance management.

If you need to get up and running fast and be able to scale rapidly, tryvium could be a good choice. The platform includes AI-powered routing, prebuilt virtual assistants and a Microsoft Teams-based console that can dramatically increase customer service productivity. It offers real-time analytics and integrates with more than 100 ITSM tools, so it's a good option for companies that want to improve employee and customer experiences.

Last is Verint, which has a flexible, modular design that lets companies add new abilities as needed. It includes features like Da Vinci AI, Engagement Data Hub and Channel Automation that can help improve customer engagement and cut costs. Verint has won plaudits from industry analysts and is a good choice for contact centers that want to automate and improve customer experience while integrating with tools they already have.