Sharpen

Sharpen is a cloud-native contact center platform that streamlines every interaction and aligns customer self-service and agent experiences. With AI, the platform enables agents to resolve issues quickly and effectively across voice, digital, and self-service channels.

Sharpen is designed to drive performance, delivering better outcomes for consumers, agents, and businesses. The software is designed to provide a seamless, intuitive experience for both customers and agents. With a focus on technology innovation, Sharpen combines AI and cloud technology to revolutionize the contact center.

Sharpen's key features include:

• Intuitive Agent Interface: Get the information you need about customers quickly and serve them more effectively.
• AI-Powered Self-Service: Automate routine tasks and empower customers to help themselves, reducing wait times for agents.
• Omnichannel Engagement: Engage customers across voice, digital, and self-service channels seamlessly.
• Real-Time Insights: Make data-driven decisions with real-time insights to optimize contact center KPIs.
• Workforce Management: Predictive forecasting, automated scheduling, and intraday adherence ensure you have the right people in the right place at the right time.
• Security and Compliance: Maintains SOC2 certification, HIPAA and PCI compliance, ensuring data privacy and security.

Sharpen's pricing is simple and all-inclusive, with four tiers:

• IVR / Self Service: $0.05 per minute
• Core Agent: $90 per license
• Performance: $105 per license
• Workforce: $135 per license

Discounts are available for 3-year commitments paid in advance.

Sharpen is designed for businesses of all sizes and industries looking to revolutionize their contact center experience. Case studies demonstrate notable improvements in CSAT, call abandonment rates, and handle times across multiple industries. With Sharpen, businesses can unlock the full potential of their contact center teams, delivering better outcomes and a stronger connection between customer and agent.

Published on July 2, 2024