Question: I need a system that supports omnichannel engagement and provides a seamless customer experience across voice, digital, and self-service channels.

Genesys Cloud CX is an AI-infused contact center platform for delivering exceptional customer and employee experiences across every touchpoint. It has a suite of tools for orchestrating every customer journey, including omnichannel engagement, contact center optimization and workforce engagement management. Genesys Cloud CX is a market leader with more than 8,000 customers in over 100 countries and has been recognized by Gartner, IDC and Forrester for its ability to deliver empathetic, personalized experiences at scale.

NICE CXone is another powerful omnichannel customer experience platform that uses AI for personalized, connected interactions across multiple touchpoints. It combines a unified interaction-centric platform, rich CX capabilities and AI designed for CX to orchestrate exceptional experiences. NICE CXone is for contact centers and customer service teams seeking to optimize operations and deliver AI-powered insights and automation to drive customer experiences.

And then there's Netomi, an enterprise-grade AI-powered customer service and support platform that helps companies deliver exceptional customer experiences across multiple channels, including email, chat, messaging, SMS, social media and voice. It uses generative AI to automate support tasks, delivering high-quality responses while protecting brand safety and security. Netomi integrates with existing agent desks, CRM and business systems, and offers a no-code workflow builder for customization, resulting in a 30% improvement in support capacity and a 25% improvement in resolution rates.