Question: I'm looking for a cloud-based contact center platform that integrates AI to improve customer service and agent productivity.

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Genesys Cloud CX

If you're looking for a cloud-based contact center platform that incorporates AI to boost customer service and agent productivity, Genesys Cloud CX is a top contender. The platform helps businesses create great customer and employee experiences across many touchpoints, including omnichannel engagement, contact center operations and workforce engagement management. Genesys Cloud CX uses AI and automation to improve response rates, first-call resolution and agent productivity, so it's a good option if you want to boost customer interactions.

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Talkdesk

Another top contender is Talkdesk, which is designed to make customer service more efficient and intuitive with AI. It has tools to automate post-call work, boost self-service rates and uncover unknown insights. Talkdesk integrates with popular tools like Salesforce, Microsoft Teams and Zoom, so it's a good option for many businesses. The company's AI technology automates mundane tasks and offers insights that can help you deliver a good customer experience across digital and voice channels.

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Five9

If you want a broader range of tools and integrations, Five9 offers a more mature cloud-based contact center. It includes features like blended inbound/outbound management, agent desktop tools, geo-redundancy and real-time interaction analytics. Five9 is available on a variety of pricing plans, and it integrates with CRM systems and other tools like AI-powered virtual agents and social media engagement. It's designed to boost customer satisfaction, improve productivity and lower operational costs for businesses of all sizes and in many industries.

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tryvium

Last, tryvium offers a cloud-based contact center designed to boost employee and customer satisfaction with AI. It offers powerful self-service options, intelligent agent tools and real-time analytics, with more than 100 native integrations with leading ITSM tools. The company's AI-powered routing, prebuilt virtual assistant and integrated knowledge base can help boost customer service productivity, and it's designed to be a scalable and efficient option for businesses looking to improve customer interactions.

Additional AI Projects

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Cresta

Analyzes every conversation to extract insights and best practices, providing real-time guidance and automation to improve contact center operations and drive business results.

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ASAPP

Combines automation, agent augmentation, and interaction intelligence to supercharge human performance in contact centers, delivering exceptional customer experiences at scale.

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LivePerson

Accelerates contact center transformation, agent productivity, and personalized customer experiences through digital-first customer interactions and conversational AI.

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Intercom

Automate up to 50% of support volume with AI-powered tools, and supercharge your inbox with instant help and accurate answers for 24/7 customer support.

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Ada

Automatically resolves over 70% of customer service requests with personalized, accurate, and safe answers, reducing operational costs and boosting customer satisfaction.

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Kustomer

Unifies customer data across touchpoints, automates routine tasks, and anticipates customer needs with AI-driven insights to deliver personalized support.

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Verint

Modular, future-proof platform integrates multiple AI models to enhance customer engagement and business results, with flexible architecture for seamless integration.

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Ultimate

Automates over 60% of customer support requests across multiple channels, delivering faster response times, improved efficiency, and personalized interactions.

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Helpshift

Blends human experts with AI technology to create a seamless customer experience, increasing satisfaction while decreasing support costs.

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Engageware

Automates customer service, offloads call center work, and increases employee productivity, providing 24/7 omnichannel support with a 98% resolution rate.

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Yellow.ai

Automates customer service operations with a dynamic platform, providing quick and empathetic answers, fast agent support, and actionable insights for business leaders.

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Zoom Virtual Agent

Resolves customer problems quickly and accurately, using machine learning and natural language processing to provide personalized answers and reduce support team workload.

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EdgeTier

Monitors customer conversations in real-time, spotting problems and offering advice to improve agent performance and customer satisfaction.

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PolyAI

Resolves over 50% of customer calls with a conversational voice AI, delivering consistent brand experiences and improving customer satisfaction.

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boost.ai

Automates customer service with personalized, scalable, and secure AI chat and voice bots, offering 24/7 support across all customer touchpoints.

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Voximplant

Add voice, video, messaging, and natural language processing capabilities to applications with a scalable, serverless CPaaS platform and AI integrations.

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Avaya

Deliver personalized, omnichannel customer experiences with Avaya's integrated, cloud-based platform.

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Aivo

Automate and enhance customer interactions across multiple touchpoints with personalized conversations, 24/7 support, and seamless live agent integration.

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IntelSwift

Automate customer-facing processes with AI-powered chatbots, personalized product recommendations, and human handoff, transforming support centers into profit centers.

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Auralis

Automates up to 70% of customer support requests instantly, providing 24/7 accurate answers and support, while reducing handle time and increasing customer satisfaction.