Salient Alternatives

If you're looking for a Salient alternative, boost.ai is another option worth considering. The company's conversational AI platform is designed to boost customer satisfaction and automate customer service. It includes AI chat and voice bots for personalized conversations, 24/7 service and omnichannel consistency. Boost.ai also offers easy integration with existing systems and is designed to increase self-service rates across channels, so it's a good option if you want to automate simple customer interactions.

Another option is Cresta, which uses generative AI to optimize contact center performance. Cresta offers conversation intelligence, agent assist and virtual agent tools to help businesses sell, care for customers and collect payments. It can be integrated with a variety of contact center software and is designed to offer real-time advice and automation, so it's a good option for making customer interactions more productive.

If you want to move to a digital-first approach, LivePerson offers a conversational AI platform that spans the boundary between traditional call centers and digital channels. It can route voice calls to digital channels, automate common customer requests, and offer detailed analytics to understand what customers need. LivePerson also is designed to improve agent productivity and lower costs, so it's a good option if you want to modernize your contact center.

Last, Verint offers a customer experience automation platform with a modular design to improve engagement and business results. It includes tools like Da Vinci AI, Engagement Data Hub and Coaching Bots to help you analyze interaction data, forecast demand and ensure good interactions. Verint's platform is designed to be flexible and customizable, so you can integrate with your own tools to get the most out of AI-powered business results.